Consumer Protection: Cancelling a Future Reservation, Order or Booking

Whether you are a supplier of goods or services, or a consumer entering into a transaction to receive goods or services, it is likely you will need to deal with the cancellation of an advanced reservation, order or booking at some stage. For the most part, the legal position is now regulated by section 17 … Continue reading Consumer Protection: Cancelling a Future Reservation, Order or Booking

Consumer Protection: Alive and Kicking

Enforcement of the Consumer Protection Act: A practical guide to lodging a complaint with South Africa’s National Consumer CommissionIntroductionIn this age of consumer centric legislation and increasing pressure on disposable household income, efficient and cost effective legal remedies are a must. One can argue that South African consumers are in as good a position as … Continue reading Consumer Protection: Alive and Kicking

Consumer Protection Act – returning goods

Returning GoodsA protected species The regulatory framework created by the Consumer Protection Act (“CPA”) has effectively turned the South African consumer into a protected species. The CPA brings South Africa in line with the consumer centric legislation guiding, amongst others, the United Kingdom and the United States. In conjunction with the National Credit Act, the … Continue reading Consumer Protection Act – returning goods